Contact Centre Administrator

CONTACT CENTRE ADMINISTRATOR

Are you comfortable in dealing directly with clients, representatives and customers and working within a busy office environment?

Are you organised with an eye for detail and a confident and professional telephone manner?

If so we have an amazing opportunity for you.

+ OVERTIME + HOLIDAY + PENSION

Salary: £21,000 - £24,000

Hours: Monday to Friday - 8am - 5pm or 9.00am to 6.00pm flexible

Benefits:

28 days holiday
Pension,
Free parking on siteOverview:

We are working on an exciting opportunity to join a successful family-owned maintenance company based in Guildford. They are part of larger Group of Companies which are a privately owned Building Services Company. Due to continued expansion, they are keen to speak with experienced Administrators.

KEY SKILLS:

Experienced in Word, Excel, Outlook and preferably scheduling software knowledge.
Strong verbal and written communication and customer service skills.
Ability to work as part of a team and on their own.
Strong time management skills and able to prioritise workload within a busy office environment.
Good data entry speed and accuracy.
Ideally experienced within the facilities or social housing maintenance sector.ROLE:

This role is critical to the business and focuses on the continued successful delivery of planned and reactive maintenance work and the installation of domestic heating systems for the social housing sector, the role includes taking calls from the client, residents and engineers, to plan and schedule work and to ensure that the back-office processes remain organised and are delivered efficiently and to a high standard. The ability to work well under pressure is essential.

Answering calls and responding to queries from customers and clients by phone or email

Loading and managing the lifecycle of jobs in ServicePro (Scheduler) ensuring they progress through each stage

ServicePro ''housekeeping'' to ensure jobs are progressed and closed out for invoicing

Assisting a specific Contract Manager and the wider team with contract queries and Excel reporting

Assisting the business with preparing quotes, estimates and valuations

Planning reactive and routine maintenance visits using scheduling software

Liaising with Managers, Supervisors and Engineers regarding workload

ESSENTIAL REQUIREMENTS

Comfortable in dealing directly with clients, representatives and customers and working within a busy office environment.
Organised with an eye for detail and a confident and professional telephone manner.

If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply!

Click on the apply button or call me, Annie for more information on the role on (phone number removed)

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