Motorcycle Aftersales Advisor

Our client, a Motorcycle Dealership in the GU postcode area of Surrey is currently recruiting for an enthusiastic individual to join their team as an Aftersales Advisor. A previous background in Parts and Service is essential as well as a passion for Motorcycles. This is a fantastic opportunity to join a growing industry.

Main Tasks:

• Receive customer enquiries by telephone and in person and successfully convert these into firm bookings.
• Maximise service sales and profitability
• Accurately record vehicle information
• Effectively operate the workshop loading system adding additional work
• Ensure customers are advised of all work undertaken and of the need for any further or future repair or servicing requirements
• Collect payment for cash repairs to vehicles at time of customer collection. Accurately maintain cash/credit recording systems and ensure security of all payments received.
• Ensure all warranty and other free-of-charge work has been identified and signed for by the customer.
• Contact customers prior to visit to confirm booking and vehicle information, details of work to be carried out and method of payment
• Receive all parts orders, interpreting customer/workshop requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
• Make up Parts orders for despatch
• Maintain showroom, service and other parts displays within the Centre
• Ensure all documentation relating to stock movements, both routine and exceptional are accurately recorded within the stock control system

We are looking for people who are:

• Enthusiastic, friendly and helpful
• Committed to delivering an excellent customer service
• Excellent communicators, organised and have great inter-personal skills
• The ability to effectively communicate with customers by face-face, telephone and written
• Good mechanical / electrical awareness and understanding of bikes
• Experience using Kerridge ADP would be an advantage

Requirements:A full current UK driving licence

Working hours are based on a 45 hour week Monday to Friday 8am to 6pm.

For further details on this Motorcycle Aftersales Advisor role and other jobs in the motor trade please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.