Not Specified, Manchester
Job Description
Salary: Up to £26,800 OTE
Location: Homebased
Hours: Full-Time - 40 hours per week,
Shifts: Fixed shifts between 8am - 9:15pm Monday to Friday, 8am - 8:15pm Saturday, 10am - 6:15pm Sunday, 5 days out of 7
Contract: Permanent
Start Date: 26th August
As a call centre sales advisor for Tesco Mobile, you ll be helping new and existing customers, listening to their needs, and matching them up with a great product or service, and a deal that s right for them. It doesn t matter if you don t have experience working in a contact centre sales environment before, as we ll give you full training to understand our clients, products and offers. Perhaps you ve previously worked in retail, or in the service industry-we re looking for great people with transferrable skills who can understand customer challenges and communicate clearly and confidently. We ll offer you training to help you effectively cross-sell and up-sell, and become a better, more confident and persuasive communicator so you can go even further in your role. You ll have targets to achieve each day, with a team around you to give advice, and resources to help check your knowledge and land that pitch just right.
Job title:
Homebased Customer Sales Advisor - Tesco Mobile
Job Description:
What you ll be doing:
T aking inbound calls from new and existing customers
Offering customers the best product or service that suits their needs
Selling the benefits of different products/services to increase customer retention and satisfaction
Following selling scripts to ensure all sales are regulatory compliant
Staying up to date with any offers or new product development
What we re looking for:
S omeone who can spot buying signals and act accordingly
A clear, confident communicator, even when faced with challenges or rejection
Someone who gets on well with others, and can adapt their style to suit different customer interactions
Motivation to reach and exceed targets and improve sales skills
A great listener with attention to detail, who can demonstrate empathy and patience
A quiet space to work at home with a strong WIFI connection
About Capita Experience
At Capita Customer Experience, we re transforming customer service. Our expert teams create better outcomes for 100 million customers every year across phone, email, web and more. Partnering with clients from a vast range of industries, with 19 contact centres across the UK, India, Poland and South Africa, our scale and breadth of opportunities make us stand out. The work you do will make a difference to colleagues, clients, customers, suppliers and communities.
What s in it for you?
A competitive salary - £20,800 per annum
Bonus potential of up to £6000 per annum
Super colleague deal with Tesco Mobile - 10% discount on handsets, 5000mins and texts and data (20GB - £7.50, 50GB -£10, Unlimited - £15)
2 2 days holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Company matched pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
Monthly incentive scheme
Voluntary benefits designed to suit your lifestyle-from discounts on retail and socialising, to health & wellbeing, travel, and technology
A ccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You ll get the chance to follow your chosen career path anywhere in Capita. You ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There
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